Select the DVR / NVR (with the matching Device ID) to add to the App. Step 11: If a device has been previously added to the App, it will appear here. Step 10: Locate the QR Code on the device’s Support Sticker. Step 9: Tap “DVR / NVR” from the list of device types. Step 7: To add the DVR / NVR back to the App, your Smart Device MUST be connected to the same network as the DVR / NVR. Step 6: After tapping “Delete,” a confirmation message appears. Step 4: Select the Device’s menu button by tapping the “.” icon. If you don’t have a device listed, skip to step 7. Step 3: The application displays the device as “Connecting” or “Offline” status. Step 2: Log into the App with your email address and the App’s password (not the DVR / NVR password). Step 1: If you don’t have the App, download it from the Google Play Store (Android) or App Store (iOS). The following instructions are only for DVR's/NVR's that use the Night Owl Connect App. YOU MUST FOLLOW THE STEPS BELOW OR YOUR DEVICE WILL NOT WORK WITH THE APP! DO NOT SKIP THE FOLLOWING STEPS!! Check your product specifications for recommended internet speeds as they vary.After resetting the DVR / NVR password, you MUST follow the steps below to remove and add the device to the Night Owl Connect App. It is possible that your network upload speeds may be insufficient. If you are using a Night Owl CMS product, you can check and confirm you have the latest software updates HERE. If you are on a mobile device, check the Play Store or App Store for any updated. By restarting your system, it will check to see if there is new firmware available to download.Įnsure the application you are using is updated. If you are connected to the internet, ensure the NVR is connected directly to your router.Ĭheck to ensure the latest firmware is on your System. Verify all your wires are connected properly to your NVR.
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